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FEATURES

Convert Conversations into Sales

Seamlessly toggle between text and live video chat. Co-browse with customers and one-click connect with experts. 

Keep reading to learn more about Optimy’s features


With Optimy’s live video chat, our basket size increased from $125 to $400

Vanessa Iarocci, President, McCarthy Uniforms

Explore Features

Video

Smoothly toggle between text and live video chat—the only Live Chat that offers small video or full screen, allowing you to browse and chat. 

More Conversations

No other Live Chat converts more website visitors into buyers. 

Active Outreach

Don’t wait—proactively reach out to customers while they’re shopping and speed the sale. 

Co-Browsing

Browse a customer’s screen with them, or share your own to help them purchase with confidence.

Hot Lead Transfers

With one-click connect a hot lead to a sales or product expert, getting them the answers they need.  

Digital Concierge

No staff? No problem—Optimy’s digital concierge agents answer chats in 7 seconds and score buyer intent. 

AI Integration for Hot Leads

Let AI notify you of “hot lead” behaviour so you know exactly when to reach out to potential customers.

Digital Toolkit

Engage more customers than any other chat with personalized messages, banners and calls to action.

Nudge

Only Optimy allows you to customize the message showing on the page without compromising your brand.

FEATURES

 Bring Your Showroom Online

Human to Human Connection

Seamlessly toggle between text and video chat. Answer complex question in real-time, show off your product over video, take your customer on a virtual walk-around.

Made for Mobile

Unlike other providers, Optimy is built for today's mobile first world.

AI Identified Hot Leads

Optimy uses AI to identify hot leads who are sales-ready. Proactively reach out to buyers at the moment they're ready to buy. Say NO to passive chat and get active with Optimy.

Digital Concierge

No staff? No problem. Optimy's trained agents answer chat requests in 7 seconds and score buyer intent. With one-click our Digital Concierge team can connect hot leads to a product or sales expert in real-time.

Human to Human Connection

Seamlessly toggle between text and video chat. Answer complex question in real-time, show off your product over video, take your customer on a virtual walk-around.

Made for Mobile

Unlike other providers, Optimy is built for today's mobile first world.

AI Identified Hot Leads

Optimy uses AI to identify hot leads who are sales-ready. Proactively reach out to buyers at the moment they're ready to buy. Say NO to passive chat and get active with Optimy.

Digital Concierge

No staff? No problem. Optimy's trained agents answer chat requests in 7 seconds and score buyer intent. With one-click our Digital Concierge team can connect hot leads to a product or sales expert in real-time.

FEATURED ARTICLE

5 Biggest Live Chat Mistakes that are Losing You Sales Today

Download this free guide and find out the 5 bad live chat practices that might lead to lost sales and revenue. Are you guilty of any of these?

READ MORE ARTICLES >

Active... Not Passive Chat

Identify Hot Leads with AI

AI identifies buyers ready to buy and allows you to reach out. 

Increase sales

Help buyers buy and help them find items they may have forgotten before check-out. Increase your average order value and your sales margin. 

Build loyalty and a better experience

Create a better buying experience and build a loyal base of repeat customers. 

Take Your Digital Retailing to the Next Level