by Russ Armstrong | Oct 21, 2022 | retail
% more per purchase 1. Customers who use live chat, spend up to 60% more per purchase than those who don’t (Source:Software Advice) % customers use chat 2. Chat has become the leading contact source online, with 42% of customers using chat vs. email (23%) or...
by Win Shi Wong | Oct 4, 2022 | retail
Not all live chats are created equal. As a matter of fact, if you implemented a live chat before or during COVID, it is probably time to reevaluate. While most live chats used to deliver solely on customer support, the next generation of live chats focuses on...
by Russ Armstrong | Sep 14, 2022 | retail
With Black Friday getting closer, businesses are all looking for new strategies and tactics to make them a crowd favourite and increase conversion. If your eCommerce site is still not using live chat, you might want to take a closer look at this number: 40%! That is...
by Chris James | Aug 22, 2022 | retail
The adoption of live chat accelerated during COVID. At the same time, live chat capabilities and customer expectations of live chat have evolved over the past 2 years. Live chat, once purely sought after as a passive customer service channel and most often used by...
by Win Shi Wong | Jul 18, 2022 | retail
Studies show that 51% of customers are more likely to buy products from a business with a live chat function. In fact, they don’t just shop there more frequently–80% of customers said they’re willing to pay more for the same items. Customers want the...
by Win Shi Wong | May 20, 2022 | retail
Introduction Many companies now recognize live chat as an essential tool for doing business online. By offering sales or product expertise for site visitors, letting them connect to a real person at key moments in their purchase journey, chat boxes are a great way for...
