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6 powerful reasons to offer live chat

6 powerful reasons to offer live chat

% more per purchase 1. Customers who use live chat, spend up to 60% more per purchase than those who don’t (Source:Software Advice) % customers use chat 2. Chat has become the leading contact source online, with 42% of customers using chat vs. email (23%) or...
Not all live chats are created equal

Not all live chats are created equal

Not all live chats are created equal. As a matter of fact, if you implemented a live chat before or during COVID, it is probably time to reevaluate. While most live chats used to deliver solely on customer support, the next generation of live chats focuses on...
Get ready for Black Friday with a live chat!

Get ready for Black Friday with a live chat!

With Black Friday getting closer, businesses are all looking for new strategies and tactics to make them a crowd favourite and increase conversion. If your eCommerce site is still not using live chat, you might want to take a closer look at this number: 40%! That is...