by Dennis Pitselis | Oct 25, 2022 | automotive
Digital Retailing has been talked about in the auto industry for several years now and YET how many dealerships can claim that they have implemented digital retailing, or implemented it successfully? First, let’s define digital retailing and what it should...
by Russ Armstrong | Oct 21, 2022 | retail
% more per purchase 1. Customers who use live chat, spend up to 60% more per purchase than those who don’t (Source:Software Advice) % customers use chat 2. Chat has become the leading contact source online, with 42% of customers using chat vs. email (23%) or...
by Win Shi Wong | Oct 4, 2022 | retail
Not all live chats are created equal. As a matter of fact, if you implemented a live chat before or during COVID, it is probably time to reevaluate. While most live chats used to deliver solely on customer support, the next generation of live chats focuses on...
