by Dennis Pitselis | Oct 25, 2022 | automotive
Digital Retailing has been talked about in the auto industry for several years now and YET how many dealerships can claim that they have implemented digital retailing, or implemented it successfully? First, let’s define digital retailing and what it should...
by Dennis Pitselis | Oct 21, 2022 | retail
% more per purchase 1. Customers who use live chat, spend up to 60% more per purchase than those who don’t (Source:Software Advice) % customers use chat 2. Chat has become the leading contact source online, with 42% of customers using chat vs. email (23%) or...
by Dennis Pitselis | Oct 4, 2022 | retail
Not all live chats are created equal. As a matter of fact, if you implemented a live chat before or during COVID, it is probably time to reevaluate. While most live chats used to deliver solely on customer support, the next generation of live chats focuses on...
by Dennis Pitselis | Sep 14, 2022 | retail
With Black Friday getting closer, businesses are all looking for new strategies and tactics to make them a crowd favourite and increase conversion. If your eCommerce site is still not using live chat, you might want to take a closer look at this number: 40%! That is...
by Dennis Pitselis | Jul 18, 2022 | retail
Studies show that 51% of customers are more likely to buy products from a business with a live chat function. In fact, they don’t just shop there more frequently–80% of customers said they’re willing to pay more for the same items. Customers want the...
