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more per purchase

1. Customers who use live chat, spend up to 60% more per purchase than those who don’t (Source:Software Advice)


customers use chat

2. Chat has become the leading contact source online, with 42% of customers using chat vs. email (23%) or social media (16%). (Source: J.D. Power)


customers expect live

3. 62% of customers expect live chat to be available on mobile devices, and if available, 82% would use it. (Source: Moxie Software)


prefer live chat

4. Live chat is customers’ preferred channel for communicating with a brand (Source: Harris Research)



live chat customer satisfaction

5. Live chat has the highest satisfaction levels for any customer service channel at 73% vs email (61%) and phone (44%)  (Source: eConsultancy)

6. Live chat is the most cost-conscious and effective channel to provide one-on-one sales & service to customers. (Source: Aberdeen Group)

Don’t wait! Sell more products online with Optimy live chat & meet your customers where they are.